We do indeed have a Refund Policy (Money Back Guarantee). 

At StriXServers we offer a 72 hour (3 days) Money Back Guarantee. This means that for any reason stated below you can request a full refund.

You would need to make your request in writing via support ticket. We can not process refund requests via Live Chat, Email, Discord or any other form of contact.

The following reasons are acceptable:

1. Setup Time Delay.
2. High Pings Due To Network Issues.
3. Server Unreachable Due To Network Issues.
4. Any Reason Within 24 Hours.

We offer an external and internal server migration service.

Internal: At any point during your server rental period, you can request us to migrate your server to another location.

External: If you currently host with another game server company and are moving away from them to StriXServers, we can assist you with moving your existing server files to our network. There maybe a small fee associated with this service.

Yes, we offer a game switch service here at StriXServers. You can on-demand switch to another game.

Don’t worry, you can always switch back to the previous game should you change your mind.

You can contact support via the following methods:

1. Support Ticket (Preferred).
2. Live Chat (Manual Verification Required).
3. Discord (Manual Verification Required).
4. Email (Use The Email Address Associated With Your Support Account).

You can cancel your server at any time during your server rental period.

In order to cancel, please login to your “Support Account” and click the following link: https://strixservers.com/support/clientarea.php?action=services

You should then click the service you wish to cancel. You will then see a button listed as “Request Cancellation” please click this button.

You should tell us why you are requesting cancellation if you have the time, this will help us improve our services in the future.

Please select Cancellation Type relevant to your preference. You can select the following options:

1. Immediate – This will immediately cancel the service, the server will be taken offline and deleted.
2. End of Billing Period – This will perform the same operation above with the difference being the time of execution will be when your server is next due to be paid.

We would like you to contact us before you request cancellation if you experience any issues with your server because the chances of us being able to resolve the issue is extremely high in most cases.